Travelgenio Refund

Travelgenio Refund

After a call to the airline we were informed it is not the airlines place to give the refund and travelgenio has full authority over the booking. They also refused to rebook me on an alternative flight and basically gave me no options apart from the partial refund. i have sent them email again, but it seems there is no chance to get anything from them. Answer 21 of 82: I bought ticket by travelgenio in dealt. They always try to offer you the best tools to plan your trip in the easiest and most transparent way possible - and at the best rates. Answer 1 of 6: Do not use this travel company as they are a bunch of scammers. None of the online ticket floggers are what I'd define as travel agencies. 4 refund on lost ticket 10. Interviews and interesting articles. Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. 21,368 people have already reviewed Travelgenio. beware of travelgenio on skyscanner. With the Cancellation Insurance you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. I phoned Travelgenio and they cancelled our original booking and refunded our money, no questions asked. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first degree family member. uk solutions Company Reviews Past customers reviews build trust in your company Product Reviews Increase conversion & sell more with product reviews Local Reviews Gain control over your local reviews and reputation Influence New. i asked to travelgenio and cancel in delta. com listed wrong flight times and is trying to charge me to change flight I am an experienced traveler and am very careful about my bookings. We recommend you request our cancellation insurance PLUS, with which you can cancel your trip up to 24 hours prior to the departure of your fl. Refund on non-refundable ticket - no luck with travel agent. Then I checked by banking and I had been charged for my original flights (£436!!!). You can contact with us in the contact page. In your confirmation email you will receive all contact details of the airline. com coupon on internet. Travelgenio. but i hv to cancel it. Travel Agency Licence CICMA 2333. You should get a refund based on whatever the airline refunds based on the fare rules less the Travelgenio service fees (in some cases this will leave nothing) Is the reason for cancelling covered by your travel insurance?. You can find our phone number and opening hours at the bottom of the page. Cheap, regular and lowcost flights, last-minute flights. Travelgenio UK will arrange all work for you. but now is more than 2month later. Answer 41 of 82: I bought ticket by travelgenio in dealt. I cancelled the flight becasue of a strike in june. Contacter travelgenio par téléphone service client en ligne travelgenio reviews read customer service of www travelgenio incorrect review 763221 complaintsboard travelgenio reviews read customer service of pt. Next business day refund Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. I immediately got the e-ticket number. travelgenio do not respond to refund and credits for flights. Great value hotel offers in Ireland. If I get no satisfaction from Travelgenio I will bring my troubled story to the attention of MasterCard. Travelgenio Ireland Customer Service. they told. Alphacom is a Digital Magazine with direct link for the best selected news in real time. In one week I've sent them email asking to contact the PAL for the full refund. Consumer complaints and reviews about Travelgenio. Wir möchten uns bei Ihnen für die langjährige Treue bedanken und verabschieden uns in gewohnter Weise mit den Worten "Tschüss, auf Wiedersehen und bye-bye". Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. but i hv to cancel it. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days, if you need to cancel your trip, for any reason. com coupon, you are guaranteed to receive the most current and useful promotion deals and discounts. Travelgenio promised a full refund but did not insist that I must re book with them. com coupon, you are guaranteed to receive the most current and useful promotion deals and discounts. Please note that repayment depends on the airlines and each of them have different admini. This option allows you to cancel your booking without paying any fees. But the airlines delayed the flights by 2 days so we had to cancel the flights. When you reserve or purchase a ticket at any sales office, call center or through Avianca. You can get fast answers to your customer service questions here. How do I change or cancel my booking? For changes, cancellations or refunds, we recommend that you contact the travel provider (airline or travel agent) agent that you completed your booking with. Answer 1 of 65: My husband has booked tickets from kigali to new delhi (india). I have attached all the tickets for further clarification. After a call to the airline we were informed it is not the airlines place to give the refund and travelgenio has full authority over the booking. I have talked to customer service of travelgenio and did the cancellation. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. From Travelgenio, we want to recommend our clients not to provide any information (personal data, reservation codes or their own account numbers) to anyone outside of the staff of Travelgenio's Customer Service or of the airline you will fly with during your vacation. Hello, My name is Burak Yalcin. Shop now and it’s time to plan a wonderful journey via Travelgenio UK. Book your flight here. For all enquiries related to ticket refunds on un flown flights only. Next business day refund Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. com is owned by Travelgenio SL. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. I have talked to customer service of travelgenio and did the cancellation. i asked to travelgenio and cancel in delta. When money were not returned in next week I called again August 14th and I was informed that I´ve got wrong information and I will be getting my refund in 1 to 3 months. but i hv to cancel it. In your confirmation email you will receive all contact details of the airline. NO REFUND still after 8 months. Flybe Guide. Ik heb last minute en veel duurdere vlucht moeten boeken. Code reduc. They wrote back on April 21 telling me they are processing my request, and that I should receive it in 10-12 working days. Please note that refunds depend on the airlines and each of them have different administrative times. None of the online ticket floggers are what I'd define as travel agencies. View Krisel Borges’ profile on LinkedIn, the world's largest professional community. TRAVELGENIO=TRAVELNIGHTMARE. You may have certain doubts when preparing your trip. Its focus is helping leisure travelers find rental cars, cruises, accommodations and airline tickets. Cheap, regular and lowcost flights, last-minute flights. That, in my opinion, is very good service indeed. Basura de servicio. When booking a flight with Travelgenio, several months in advance I was shocked to see that as I put in my card details, the price went up by £34. worst customer service. Be careful with Travelgenio website. - Incorrectly charged for the booking Open Shilpa Rai filed this complaint against Travelgenio on Oct 17, 2019. I made my refund request via their website (the form you pictured in this article) on April 18 2019. Answer 1 of 65: My husband has booked tickets from kigali to new delhi (india). Georgian airline cancelled the outbound flight but the agent I booked my flight through did not inform me of the cancellation, and I had to book an expensive alternative flights on the same day and sat in the airport for 10 hours to wait for the connection. Krisel has 3 jobs listed on their profile. Hi Pierangelo, of course we can help you with your booking refund. but now is more than. Wir möchten uns bei Ihnen für die langjährige Treue bedanken und verabschieden uns in gewohnter Weise mit den Worten "Tschüss, auf Wiedersehen und bye-bye". When I have called their representative just hangs up when I mention refund. Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. It’s now illegal and you can report it. Refund 3 dagen later, ben benieuwd deze week of dat klopt. In your confirmation email you will receive all contact details of the airline. I am going to ombudsmen!!!!!. After a month, we got a correspondence from the Aeroflot that a refund was sent to Travelgenio's bank account. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days, if you need to cancel your trip, for any reason. [email protected] But it's been more than a month. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. From Travelgenio, we want to recommend our clients not to provide any information (personal data, reservation codes or their own account numbers) to anyone outside of the staff of Travelgenio's Customer Service or of the airline you will fly with during your vacation. Travelgenio emailed me to notify of a airline schedule change, meaning I would not make my connecting flight. I have talked to customer service of travelgenio and did the cancellation. Refund???? Terugbetaling geannuleerd ticket. Well, Travelgenio does not have a good reputation for customer service, but maybe you will be one of the first to actually get a refund. None of the online ticket floggers are what I'd define as travel agencies. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. Loading Today. When booking a flight with Travelgenio, several months in advance I was shocked to see that as I put in my card details, the price went up by £34. NO REFUND still after 8 months. Press ARROW LEFT or RIGHT to navigate across tabs. i've called travelgenio, and they told me that there is no problem in issuing the refund, and they will contact me in 2-3 days. We've sent numerous emails and made many calls but are unfortunately getting the same answer. Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. but now is more than. I doubt you'd get a full refund from them. Whats people lookup in this blog: Travelgenio Email Kontakt. Any extra fare penalties will be advised at the time of making your change or refund. They kept telling me they aren't responsible for getting the refund from the airline, while the airline tells me they cannot refund me as I used a booking agent. Travelgenio took the money from my bank. they told. but i hv to cancel it. i asked to travelgenio and cancel in delta. I have talked to customer service of travelgenio and did the cancellation. Worst company ever. com Guarantee. I recently emailed Travelgenio regarding a cancellation I needed to make due to unforeseen circumstances. I've called Travelgenio, and they told me that there is no problem in issuing the refund, and they will contact me in 2-3 days. Answer 21 of 65: My husband has booked tickets from kigali to new delhi (india). TRAVELGENIO no refund and lack of feedback. All and all have poor support and customer service. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. After finding another flight (on the travelgenio website) I was told I had to cancel and re book. As a travel search engine , Skyscanner doesn't take your booking or payment ourselves. See travel reviews, photos, videos, trips, and more contributed by @Travelgenio on TripAdvisor. Looking for an online travel agency? eDreams offer cheap flights and package holidays for you! Find your cheap getaways with eDreams International!. You must meet the following conditions. Flybe Customer Accounts Flybe Refunds PO Box 795 Exeter Devon EX1 9UL United Kingdom. i've called travelgenio, and they told me that there is no problem in issuing the refund, and they will contact me in 2-3 days. and now it has been more then 3 months did not receive any money. I booked a round trip to Europe through Travelgenio/travel2be (they are the same company). Besides, even when refunds are allowed by the airline's rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. Worst company ever. Flybe Guide. Want to contact us by email? Choose a subject line and then click on ‘Write to customer service’. Calling the customer service (Singapore) is useless since nobody picked up and we ended up finding their customer service email through reviews, not from their website. They kept telling me they aren't responsible for getting the refund from the airline, while the airline tells me they cannot refund me as I used a booking agent. beware of travelgenio on skyscanner. I thought it will be counted from day I asked for refund first. Well, Travelgenio does not have a good reputation for customer service, but maybe you will be one of the first to actually get a refund. Please bear in mind that the majority of low-cost airlines do not permit transport of domestic animals and have certain limitations with regard to special services. LIAT soon celebrates 57 years of service in the Caribbean. Phoned again today and was advised the same thing, to which I responded no, that I would stay on the phone while she rang the airline. but i hv to cancel it. Hotel, holiday, flight, and last-minute offers. Its focus is helping leisure travelers find rental cars, cruises, accommodations and airline tickets. I have flown with Lufthansa before and have never cancelled or no-showed. If I get no satisfaction from Travelgenio I will bring my troubled story to the attention of MasterCard. There are no refunds except for any government & airport taxes. But the airlines delayed the flights by 2 days so we had to cancel the flights. I have phoned travelgenio and was advised I would get an email back in regards to a refund, never heard back. I immediately called the credit card to cancel the transaction and rebooked through the airline website. Flybe Guide. The time of the refund will depend on the liquidation period of the card and this can sometimes delay the refund. Tripadvisor. After forwarding this email to the airline their response was that is not true and the YQ tax is refundable. so i booked a flight via travelgenio website. None of the online ticket floggers are what I'd define as travel agencies. but i hv to cancel it. Luftverkehrs KG unter dem IATA-Airline-Code AB ist eingestellt worden. This option allows you to cancel your booking without paying any fees. It is also the airline which determines what is a significant enough change to make a refund a possibility. com Coupon, Great Savings When you are searching for Travelgenio. Answer 1 of 33: I recently emailed Travelgenio regarding a cancellation I needed to make due to unforeseen circumstances. I have tried phoning them directly but I am forever on hold. They kept telling me they aren't responsible for getting the refund from the airline, while the airline tells me they cannot refund me as I used a booking agent. Answer 1 of 65: My husband has booked tickets from kigali to new delhi (india). Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. Its possible to get a refund but they say 1-3 month before the amount is refunded. We have tried to contact Travelgenio MORE THAN 15 TIMES IN THE PAST 4 MONTHS AND HAVE BEEN UNABLE TO GET A STRAIGHT ANSWER AS TO THE STATUS OF OUR REFUND!. But the airlines delayed the flights by 2 days so we had to cancel the flights. Travelgenio told you will get 100% refund. i've called travelgenio, and they told me that there is no problem in issuing the refund, and they will contact me in 2-3 days. After landing in your destination, Travelgenio UK helps you find comfortable and beautiful hotels, apartments or country homes at favorable prices. but i hv to cancel it. TRAVELGENIO is not able to modify or refund low-cost bookings. I phoned Travelgenio and they cancelled our original booking and refunded our money, no questions asked. Travel Agency Licence CICMA 2333. in one week i've sent them email asking to contact the pal for the full refund. Is that correct? If that is correct, travelgenio is the people you need to deal with not Delta. Answer 11 of 65: My husband has booked tickets from kigali to new delhi (india). See the complete profile on LinkedIn and discover Krisel’s. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. com Guarantee. Flights Restaurants Things to do Refund Help Travelgenio. depend on internal processes of the airlines and this process can sometimes take time. Answer 11 of 65: My husband has booked tickets from kigali to new delhi (india). Hotel, holiday, flight, and last-minute offers. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days, if you need to cancel your trip, for any reason. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. [Resolved] Travelgenio - travelgenio do not respond to refund and credits for flights [7] Travelgenio - flight cancellation refund [5] [Resolved] Travelgenio - this company is a fraud. I have talked to customer service of travelgenio and did the cancellation. Travelgenio's terms and conditions that you agree to when purchasing pretty much absolve Travelgenio of being responsible for any schedule changes imposed by the airline. Great value hotel offers in top cities. But I wouldn't have high expectations of receiving a refund at all by the time Travelgenio takes their cut. CheapTickets. However, this Travel Agency is refusing to refund the money for unused ticket. Online Check-In Booking Management Click “Down” Arrow To View Sub-Menu Promotion Click “Down” Arrow To View Sub-Menu Information & Services Click “Down” Arrow To View Sub-Menu PhoenixMiles Click “Down” Arrow To View Sub-Menu 144 Hours Visa-Free Transit Click “Down” Arrow To View Sub-Menu. In some cases the refund will be made directly by the airline. For all enquiries related to ticket refunds on un flown flights only. Booking was easy, and worked well, but when my flight was cancelled getting a refund from the airline via Travelgenio has been difficult. TravelGenio Customer Service, Complaints and Reviews. is based in Amsterdam, the Netherlands and is supported internationally by 198 offices in 70 countries. An overseas airline cancelled a leg of our return flight screwing up the entire trip and told me that I'd have to deal with travelgenio to fix the problem. Hotel, holiday, flight, and last-minute offers. I filed for a refund the next morning, and I heard back from Jet Airways a few days later, that they had cancelled the ticket, and a refund would be due to me in 10-12 working days. The refund time line does make sense when you realise what actually happens. Here is how this agent who uses various names such as Travelgenio or travrl2be or travelgenius to rip off customers. You can cancel or change your booking via Booking. Their next business day refund doesn't sound next business day at all. The cancellation must be made within 12 hours after completing the booking. There is an issue with my flight booking and we need a refund. Searching to find the best travel deals? Read reviews about Cheapoair. But the airlines delayed the flights by 2 days so we had to cancel the flights. so i check it again to delta. Whats people lookup in this blog:. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days, if you need to cancel your trip, for any reason. I made my refund request via their website (the form you pictured in this article) on April 18 2019. Reply from Travelgenio Hi Mingel of course we can help you with your booking. However, this Travel Agency is refusing to refund the money for unused ticket. Hi Travelgenio, I bought tickets from you guys on 19th July 2019. We have a dedicated team of advocates who are ready to help. When booking a flight with Travelgenio, several months in advance I was shocked to see that as I put in my card details, the price went up by £34. Book your flight here. The cancellation must be requested within 24 hours of the purchase. After a month, we got a correspondence from the Aeroflot that a refund was sent to Travelgenio's bank account. Let me say this! They stole my refund after my plane was cancelled and call me mean and my wife a liar. I booked a round trip to Europe through Travelgenio/travel2be (they are the same company). Travelgenio continued to deny this and we are now taking them to the ombudsman. Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. They always try to offer you the best tools to plan your trip in the easiest and most transparent way possible - and at the best rates. With the Cancellation Insurance you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. Then I checked by banking and I had been charged for my original flights (£436!!!). Travelgenio. Na 5x te hebben gebeld met verschillende mensen over de hele wereld kregen wij het zelfde antwoord als in het begin van mei. Hello, My name is Burak Yalcin. Luftverkehrs KG unter dem IATA-Airline-Code AB ist eingestellt worden. travelgenio do not respond to refund and credits for flights. After forwarding this email to the airline their response was that is not true and the YQ tax is refundable. I asked how much I would be penalised before cancelling my booking, I was put on hold for 5 minutes. i asked to travelgenio and cancel in delta. Any change could qualify you for a refund and help you avoid the change fee. I bought a return flight from PARIS TO SAO PAULO from Travelgenio. That, in my opinion, is very good service indeed. Whats people lookup in this blog: Travelgenio Email Kontakt. Worst company ever. This option allows you to cancel your booking without paying any fees. Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time. but now is more than. travelgenio. Even if the airline resells the seats, you are not owed a refund. After finding another flight (on the travelgenio website) I was told I had to cancel and re book. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days, if you need to cancel your trip, for any reason. I have talked to customer service of travelgenio and did the cancellation. We had booked with Travelgenio to fly with Jet Airways from Kathmandu to Colombo on 24 April which was cancelled due to insolvency of the airline. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. but i hv to cancel it. TravelGenio Customer Service, Complaints and Reviews, Page 3. Let me say this! They stole my refund after my plane was cancelled and call me mean and my wife a liar. With the Cancellation Insurance you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. i asked to travelgenio and cancel in delta. I didn't get a response 4 days later so rang them. As a travel search engine , Skyscanner doesn’t take your booking or payment ourselves. The cancellation Protection Plus allows you to get the 85% of your ticket price in a within 15 days, if you need to cancel your trip, for any reason. Travelgenio. However you're legally bound not just by thenairline's fare conditions and Travelgenio's terms and conditions (even if you neither read nor understood that when you clicked on buy. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days if you have to cancel the booking for illness or death of passenger or first. Calling the customer service (Singapore) is useless since nobody picked up and we ended up finding their customer service email through reviews, not from their website. Here is how this agent who uses various names such as Travelgenio or travrl2be or travelgenius to rip off customers. i've called travelgenio, and they told me that there is no problem in issuing the refund, and they will contact me in 2-3 days. Nobody contacted me again. Enjoy huge savings on air travel. None of the online ticket floggers are what I'd define as travel agencies. That time I was told to wait one week. com is owned by Travelgenio SL. The cancellation protection Plus allows you to get the 85% of your ticket price within 15 days, if you need to cancel your trip, for any reason. Discover a range of savings by destination and cabin. TravelGenio Customer Service, Complaints and Reviews. I made a booking with travelgenio to fly with Garuda Indonesia from the UK - Melbourne Australia. I recently emailed Travelgenio regarding a cancellation I needed to make due to unforeseen circumstances. “ Travelgenio cancelled my ticket and refused to give a full refund as booking/service fees are non refundable. They kept telling me they aren't responsible for getting the refund from the airline, while the airline tells me they cannot refund me as I used a booking agent. I phoned Travelgenio and they cancelled our original booking and refunded our money, no questions asked. However you're legally bound not just by thenairline's fare conditions and Travelgenio's terms and conditions (even if you neither read nor understood that when you clicked on buy. The name change fee depends on both the country of departure and destination. Looking for an online travel agency? eDreams offer cheap flights and package holidays for you! Find your cheap getaways with eDreams International!. i bought ticket by travelgenio in dealt. There is an issue with my flight booking and we need a refund. See our list of travel shops. Aan de telefoon gaven ze aan dat de refund (rond de 1300 euro) drie maanden zou duren (deadline 1 aug). I bought a return flight from PARIS TO SAO PAULO from Travelgenio. I recently emailed Travelgenio regarding a cancellation I needed to make due to unforeseen circumstances. so i got email from delta that refund was done successfully and 2month later i will get the refund in your account. i asked to travelgenio and cancel in delta. Hello, My name is Burak Yalcin. but now is more than 2month later. They told me that they will refund my money and I will see it in my account in next 3 bussines days. After launching in 1979 as Jersey European Airlines, it has grown to now serve around 102 destinations across Europe using a low-cost business model that currently sees around 500,000 customers flying with the airline on a yearly basis. Whats people lookup in this blog: Travelgenio Phone Number Australia. Your case will be sent to the correct person or team at Travelgenio and escalated at the correct times, to the correct person, if required. so i check it again to delta. There is an issue with my flight booking and we need a refund. Customer service does not respond as promised. Answer 1 of 33: I recently emailed Travelgenio regarding a cancellation I needed to make due to unforeseen circumstances. Warning - never ever use Travelgenio. Travelgenio's terms and conditions that you agree to when purchasing pretty much absolve Travelgenio of being responsible for any schedule changes imposed by the airline. With the Cancellation Protection you can get the 85% of your ticket refunded within 15 days. com coupon on internet. (2) First Travelgenio tried to charge us a €30 fee per person, per journey (including stopovers!) to refund €100 in airport taxes = €120 in fees. Answer 1 of 82: I bought ticket by travelgenio in dealt. When I have called their representative just hangs up when I mention refund. Ook hier konden ze mij niet in tegemoetkomen. com reaches roughly 456 users per day and delivers about 13,666 users each month. CheapTickets. Get your ticket price refunded* if you are unable to travel for medical reasons. Travelgenio continued to deny this and we are now taking them to the ombudsman. Book airline tickets & cheap tickets with CheapOair. You issued one ticket under wrong name! I gave you the name Aisha Mohamed and you issued the ticket in the name of Fatima AL Qubaisi. Travelgenio took the money from my bank. com Go URL. i've called travelgenio, and they told me that there is no problem in issuing the refund, and they will contact me in 2-3 days. It's the nature of the beast. Whats people lookup in this blog: Travelgenio Phone Number Uk. CheapTickets is an online travel company owned by Orbitz Worldwide Inc.